Terms and Conditions

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Important Information

Dear customer, it is essential to consider a pier tax of $14 USD per person (only for those over 5 years). This fee is payable directly at the box office when you collect your boarding passes.

• If you request transportation from Riviera Maya or Cancun (only upon request), payment will be made directly at the box office.
• Please bring a printed copy of the confirmation sent by email, an official identification, and the credit card you used for the purchase.
• Kindly arrive at the Terminal Marítima de Punta Sam, SM 86, MZ 21, Carretera a Punta Sam Km. 4.5, Zona Continental de Isla Mujeres, 77400. Cancún, Q.R., Mexico, 30 minutes prior to collect your boarding passes.

Transportation:

• If you require transportation from any location, it is essential to pay for it directly at the box office.
• Children under 3 years old can travel for free if seated on their parent's lap.

Pricing Policy for Children:

• Children under 4 are free and exempted from the pier tax.
• Children aged 5-11 years pay only half the regular price plus $14 USD as pier tax.
• Children over 12 years are charged as adults, plus $14 USD of pier tax.

Exclusions:

• Port taxes at the Maritime Terminal
• Transportation

Cancellation Policy:

If, for any reason, you wish to cancel or feel an error has been made in your purchase, please contact us, toll-free: 1 855 517 3394 or from Cancun: (998) 287 0546.

• Cancellations made giving 24 hours notice or more before the tour's departure will be fully refunded.
• Cancellations made between 12 and 23 hours prior to the tour’s departure will receive a 50% refund.
• Cancellations made with 11 hours notice or less will not receive any refund.
• Cancellations due to sickness made with less than 24 hours notice must be supported by an official medical note to receive a full refund.

Pirate Show Cancun reserves the right to cancel or make changes to the date or time of the service without incurring any additional costs or penalties.