Cancellation Policy

Jolly Roger Cancun

If, for any reason, you feel you have purchased this Activity in error, or if you want to cancel it, please call us, toll free: 1 844 872 6469 or from Cancun: (998) 287 0546.

Terms and Conditions

  • The departure time is 18:30, and you are required to arrive at Playa Linda Pier 30 minutes before this time for boarding.
  • You must show your ticket or receipt for the tour.
  • For online purchases, you must show your official identification and the credit/debit card you used to make the purchase.

The price of your tour does not include:

  • Port taxes at the Maritime Terminal
  • Transportation

Cancellation Policy:

  • Cancellations made giving 24 hours notice or more of the tour’s departure will be fully refunded.
  • Cancellations made between 12 and 23 hours prior to the tour’s departure will only receive a 50% refund.
  • Cancellations made with 11 hours notice or less will not receive any refund.
  • Cancellations made with less than 24 hours notice will only receive a full refund if due to sickness, and must be supported by an official medical note.

Pirate Show Cancun reserves the right to cancel and make changes to the date or time of the service without any extra costs or penalties.